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Aeron Chair Warranty Information

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  • Our 12-year warranty covers everything that makes up our
    standard office furniture products—including electrical components,
    casters, pneumatic cylinders, tilts, and all moving mechanisms.


  • Our 3-shift warranty recognizes the changing nature of work
    and the need for products that can stand up to continuous use.
  • Our labor-included warranty means that when warranty work
    is performed, Herman Miller foots the bill.


The Herman Miller Warranty is a statement of our confidence
in the quality of our products. It’s a straightforward promise to
our customers that we stand behind that quality, 100 percent—
100 percent of the time.

Herman Miller Standard Commercial Office Furniture Products


12 years

All products sold under the Herman Miller, Meridian®,
and Geiger® brand names, except as limited or
described below.

Nonstandard Products  
5 years NP-prefixed Herman Miller Options® products
1 year All other nonstandard products
Herman Miller for Healthcare® Products  
10 years CT-prefixed procedure and supply carts, CO- and
CV-prefixed Co/Struc® products
5 years CG-prefixed Casework products, CW-prefixed wire
shelving and carts, CX-prefixed stainless steel
case carts, CH-prefixed technology carts, casters
for CT-prefixed carts
1 year Aalto Collection; Capelli stool; Covey Model Six stool;
Eames molded plastic arm chairs and side chairs,
molded plywood lounge and dining chairs, molded
plywood coffee table, molded plywood folding screen,
walnut stool, elliptical table, wire-base table,
Hang-It-All® rack, storage unit, and desk unit;
Goetz™ sofa; Nelson™ platform bench, coconut chair,
and marshmallow sofa; Noguchi table; Scooter® stand
with wood top
Herman Miller Textile Alliance ProgramSM Fabrics
3 years Herman Miller Design on Textile (DOT®) and Customer’s Own
Image (COI) Products
1 year All Other Products, Parts, and Services
5 years Electronic ballasts used in task lighting
3 years All service parts
6 months All other products, parts, and any services not
listed above, sold or furnished by Herman Miller or
its subsidiaries, except for consumable products
such as light bulbs, fans, keyless locks, and
other electronic products for which no warranty
is given
Other Manufacturers’ Products  
None Herman Miller will pass through to the original
purchaser any warranty supplied by other
manufacturers to the extent possible, including,
but not limited to, open-line laminates.

Provisions that apply to all products and services

    Herman Miller, Inc. (“Herman Miller”), 855 East Main Avenue,
    PO Box 302, Zeeland, Michigan 49464-0302, USA, warrants the
    products sold by it and its subsidiaries to be free from defects in
    material and workmanship, regardless of the number of shifts during
    which the products are used, for the warranty periods specified.

    This warranty covers the sale of Herman Miller product in all countries.
    Not all of the product lines appearing on this list are marketed by
    Herman Miller in all countries, and appearance on this list does not
    imply an offer for sale of a product line in a particular place. Product line
    availability is defined in current price lists applicable to different regions.

    During the applicable warranty period, Herman Miller, as its sole
    obligation, will repair or replace (at its option) any product, part, or
    component covered by this warranty and sold after the effective date of
    this warranty, which fails under normal use as a result of a defect in
    material or workmanship; Herman Miller will repair or replace the
    aforementioned product, part, or component with a comparable
    product, part, or component.

    This warranty extends only to the original purchasers who acquire new
    product from Herman Miller, its subsidiaries, or its authorized resellers.
    Any product, part, or component must have been installed, used, and
    maintained according to Herman Miller’s published instructions in order
    to be eligible for coverage under this warranty and must not have been
    subject to misuse or abuse. Any modification to the original product
    voids the warranty. Herman Miller does not warrant the performance of
    the product when used in combination with other than original Herman
    Miller product.

    The warranty period starts from the date of purchase.

    This document inclusively describes all of the warranties given and
    remedies available with respect to the company’s products and services.
    Herman Miller and its subsidiaries disclaim any other warranty whether
    express or implied, statutory or otherwise, in relation to the products.

    Herman Miller does not warrant:
  • Natural variations in wood grain or figure or the presence of
    character marks

  • Excessive changes in surface finishes due to aging or exposure to
    light

  • Marks, scars, or wrinkles occurring naturally in leather

  • Veins, marks, voids, fissures, or cracks found naturally in stone


  • In addition, Herman Miller does not warrant:
  • Defects or failure resulting from normal wear and tear

  • The matching of colors, grains, or textures of natural materials

  • The colorfastness or the matching of colors of textiles, including an
    exact match to cuttings or to swatch cards
  • .

    Herman Miller tests Customer’s Own Material (COM) and other
    customer-supplied items for manufacturing quality only and does not
    provide any warranty with regard to these materials.

    Herman Miller does not warrant products that are exposed to extreme
    environmental conditions or that have been subject to improper
    storage.

    Herman Miller’s products meet the requirements of national and
    specific local codes as stated in the price books and other written
    publications.

    TO THE EXTENT ALLOWED BY LAW, ANY IMPLIED WARRANTIES,
    INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
    PARTICULAR PURPOSE, ARE DISCLAIMED AND TO THE EXTENT THEY ARE
    LEGALLY REQUIRED, ARE LIMITED IN DURATION TO THE DURATION OF
    THIS WRITTEN WARRANTY.

    HERMAN MILLER SHALL NOT BE LIABLE FOR LOSS OF TIME,
    INCONVENIENCE, COMMERCIAL LOSS, OR INCIDENTAL OR
    CONSEQUENTIAL DAMAGES.

    Applies in US only: Some states do not allow limitations on how long
    an implied warranty lasts or do not allow the exclusion or limitation of
    incidental or consequential damages, so the limitations or exclusions in
    the two preceding paragraphs may not apply. This warranty gives the
    purchaser specific legal rights; however, the purchaser may also have
    other rights that may vary from state to state.

    Applies outside US: Except as stated above, Herman Miller will not be
    liable for any loss or damage (including costs) however caused, whether
    direct or consequential, incurred or suffered by the purchaser or any third
    party in respect of the products but nothing contained herein will or will
    be considered to exclude or restrict any liability on Herman Miller’s part
    for death or personal injury resulting from negligence.



    Effective December 1, 2004 Published November 2004
    For more information about our products and services or to see a list of dealers, please visit us at www.HermanMiller.com or call (800) 851 1196.
    ©2004 Herman Miller, Inc., Zeeland, Michigan Printed in U.S.A. O.MS1910
    ®Z, Y, Co/Struc, DOT, Eames, Herman Miller for Healthcare, Herman Miller Options, Meridian, and Scooter are among the registered trademarks of Herman Miller, Inc.
    TM Nelson is a trademark of Herman Miller, Inc.
    SMTextile Alliance Program is a service mark of Herman Miller, Inc.
    Geiger is a registered trademark of Geiger International.
    Goetz is a trademark of Mark W. Goetz.
    Hang-It-All is a registered trademark of Lucia Eames Demetrios, d.b.a. Eames Office.
    Meinecke is a trademark of the Mienecke Collection.

 

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