We want these procedures to take as little of your time as possible. Simply place the order and leave the rest to us; we’ll keep you informed at every step of the process and we’ll make sure your furniture arrives as soon as possible.
We're here to help.
Monday – Friday: 7am to 7pm CST (Central)
Saturday: 9am to 5pm CST (Central)
Sunday: 12pm to 5pm CST (Central)
Labor Day Monday September 1, 2014 8am to 4pm
After-hours: Please call 1.847.732.9198,
ask for Mike, our Sales Manager.
Track Your Order
Most products ship within 24 hours. Upon shipment you will receive a tracking code via email.
To view status of your order please sign in.
Custom Order Tracking
These products need to be order from the factory. Customers will be notified after 5 business days of the status of their custom order. For more information or updates on the status of your custom order, please contact customer care, call 1.877.696.3342 or email: firstname.lastname@example.org
Shipping & Delivery
We are committed to getting your order to you quickly and in perfect shape.
Many of our products ship free to the continental 48 states, however, additional charges apply when shipping to Alaska and Hawaii. Call for more information, 1.877.696.3342.
Every in-stock/quick-ship item, is packaged and shipped from our warehouse within 24 hours, guaranteed. Your Product Specialist will give you an estimated time of arrival at the time of purchase.
Custom orders, including special colors or large quantities will take additional time. First, you will receive a Custom Order email confirmation. Next, within 3 to 5 business days you will receive an email notification with the projected arrival date. If anything happens to interfere with arrival on the promised date, you will receive a call or an additional email. Custom and special orders ship directly from the manufacturer by means of their shipper of choice.
Our products ship exclusively via Federal Express (FedEx) from our warehouse. Your order is traceable; simply enter your tracking code in the appropriate field on their site: (FedEx tracking). You will find your tracking code on your shipping confirmation.
For over-size, extremely heavy or cumbersome, priceless furniture that needs extra care or special handling, we recommend White Glove Delivery service. White Glove, provided by various carriers, is as close as we can come to a guarantee that your valuable furniture will arrive safely. This personalized delivery service includes:
- Scheduled arrival
- Unpacking your item
- Packaging removal
- Damage inspection
- Peace of mind
Please let us help you. Call 1.877.696.3342 to speak to a helpful Product or Customer Care Specialist or click on Live Chat above.
Return & Cancellation Policy
We want you to be able to shop worry free. We offer free returns within 30 days of receipt. All we ask is the returns to be in the original packaging and in new condition.
Returns for Custom orders of $1500 or more will receive a refund less a restocking fee of 25% along with the shipping cost. Shipments outside the continental US will receive a refund less a shipping cost.
Damaged or Defective Merchandise
We are very sorry if your order has been received in unsatisfactory condition. We inspect all of our merchandise prior to shipment and are extremely careful in our packing and shipping processes. Please call us at 1.877.696.3342 to have a helpful Customer Care Specialist assist you with your damaged or defective order.