Customer Care

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No Sales Tax & Free Shipping

You will not be charged sales tax for any order at OfficeDesigns.com, and most orders ship for free. Shipping charges, if any, are posted clearly on all product pages. For International orders, the customer is responsible for local duties and taxes.

How to Contact Us

For Sale Inquiries, Product Availability, and Ordering:
Contact Sales toll-free 1-877-696-3342 or Email: sales@officedesigns.com

For Inquiries About Your Order, Ship Dates, and Tracking Numbers:
Contact Customer Care toll-free 1-877-696-3342 or Email: customercare@officedesigns.com

Mailing Address

OfficeDesigns.com
722 Landwehr Road
Northbrook, Illinois 60062

Fax: 847-504-1700

Payment Information

OfficeDesigns.com accepts these major credit cards:

MasterCard, Visa, American Express, Optima, and Discover.

Special notice to Debit/Checkcard users:

Debit/Checkcards typically have a daily charge limit of $500-$700 per day. In such cases, please note that we will charge your card over the span of 2 or more days until payment is charged in full. Your card statement will reflect these multiple payments. When using a debit card to place your order, please note in the comments section of the order page that you are using a debit card. Thank You!

Tracking Your Purchase

Use your tracking code provided on your order shipping confirmation to track your order. If you have any questions contact Customer Care at customercare@officedesigns.com or call 1-877-696-3342. We ship via the following Carriers.

FedEx

Roadway

Daylight Transport

Return Policy

• All returned items must be in new/original condition in which received. Merchandise returned in damaged condition will have associated charges.
• A return authorization is required for all returns. Please contact Customer Care to obtain a return authorization.
• All shipping costs associated with returned merchandise are the customer's responsibility, including the cost of "free" outbound shipping.
• Full purchase price will be refunded, less any exchange/return/restocking fees, within 30 days of purchase.
• In the event that a free gift was given with product purchase, the value of gift will be deducted from refund.
• Custom orders are cancelable within 72 hours of order date. A 25% restocking fee will be assessed to any order cancelled or returned after 72 hours. Please contact our sales department toll-free at 1-877-696-3342 with further questions.
• All Aeron Chairs may be returned/cancelled within 30 days of receipt for a full refund, credit or size/color exchange less $75 for restocking and/or shipping.
• All Freedom Chairs on the Quick-Ship program may be returned within 30 days of receipt. There is a return/exchange charge of $149.
• All Leap Chairs on the Quick-Ship program may be returned within 30 days of receipt. There is a return/exchange charge of $75.
• All Leap and Freedom Chair Custom Colors ordered from the factory may be returned within 30 days of receipt. There is a return/exchange charge of $149 and a 25% restocking charge.

International Customers

We Ship Worldwide!

Have your furniture delivered to your door. Receive the lowest rate* possible for your international shipment from OfficeDesigns.com!

1. Submit your order through the shopping cart or call us at 1-877-696-3342 or email: sales@officedesigns.com.

• En Espanol: Para llamar sin cargo 1-877-696-3342. Pregunta por Jose Alverio.

2. We'll contact you quickly with your shipping charges for final approval. (Your credit card will not be processed without your final confirmation.)

*Shipping charge does not include local taxes. OfficeDesigns.com does not ship Herman Miller products internationally.

About OfficeDesigns.com

We have over 100 years of experience in the retail industry. Since our inception, we have had the privilege of meeting the needs of thousands of satisfied customers. We are an Authorized Herman Miller® Retailer, and also carry such well-known names as Steelcase®, Knoll Studio®, Kartell®, Humanscale®, Human Touch®, Bodybilt®, Panasonic® and more.

See what are customers are saying about OfficeDesigns.com!

Privacy Policy

We want you to know how we collect, use and protect information about our online guests.

What information about guests do we collect?

Information You Give Us

We receive and may store any information you enter on our Web site or give to our Web site in any other way. For example, we collect information you provide when you place an order, register with us, send us an e-mail or call us, or enter a sweepstakes. This information may include:

# your name
# your mailing address
# your e-mail address
# your phone number
# your credit card number
along with any other personal or preference information you provide to us.

It may also include information you submit about other people; for example, the name and address of a gift recipient.

Automatic Information

We receive and store certain types of information whenever you interact with our Web site. For example, we use "cookies" like many other Web sites. Through "cookies" we obtain certain types of information when your Web browser accesses our Web site. There are utilities designed to help you visit Web sites anonymously. Although we cannot provide you with a personalized experience or certain services at our Web site if we cannot recognize you, we want you to be aware that these tools exist.

What are "Cookies" and how do we use them?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. Cookies allow us to provide an optimal Web site for your browser to view, and storage of items in your shopping cart for an extended period of time.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies allow you to take full advantage of some of OfficeDesigns.com's best features, so we recommend that you leave them turned on.

Does OfficeDesigns.com share customer information it receives?

Occasionally we provide your name and postal address (not your e-mail address) to a select group of companies whose products you may find of interest. If you do not want us to share your information with these companies we can add your name to our "do-not-share list." Click here for contact information.

More Information

Please call 1-877-696-3342 or contact us if you have any questions regarding our Privacy Policy.

What about links to and from other Web sites?

Our Web site may offer links to other sites. Other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have linked to our Web site through another site. In such cases the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

Your Consent

By using our Web site, you consent to our use of guest information as described in this online privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically.

Safe and Secure

Our Web site uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our Web site is just as safe as giving your credit card number over the phone.

Last updated February 26, 2007.